Branch Manager – UAE Branch

About the role

The Branch Manager leads the UAE branch, overseeing sales, operations, customer service, quality assurance, and team development to achieve key performance indicators and align with company strategy.

Key responsibilities

• Lead the sales team to meet and exceed monthly and annual targets, tracking Caribbean and European program performance separately.
• Ensure financial accuracy by following up on payments, invoices, and collaborating with finance to minimize discrepancies.
• Recruit, train, and mentor staff, conduct performance reviews, and foster a collaborative work environment.
• Maintain high‑quality client engagement through timely lead response, document submission, and proper CRM usage.
• Resolve client complaints efficiently, protecting brand reputation and preventing legal escalations.
• Work with marketing to implement local campaigns, provide market insights, and boost brand visibility.

Required profile

• Bachelor’s degree in Business Administration, Management, or related field.
• Minimum 8 years of experience in investment, real estate, or hospitality.
• Proven leadership with a focus on team development and sales performance.
• Excellent verbal and written communication in Arabic and English.
• Strong analytical, reporting, and problem‑solving abilities.
• Knowledge of financial management and customer service principles.