Branch Sales Executive (Personal Finance) - Outsource

About the role

ADIB Group is hiring a Branch Sales Executive (outsource) for its RB-Marina Mall branch in Abu Dhabi. The purpose of the role is to source Personal Finance applications from the local market, within ADIB's permitted policies and procedures, and to build relationships with businesses and individuals that generate business.

Key responsibilities

• Sourcing new-to-bank personal finance products for the target segment and achieving or exceeding the assigned target.
• Preparing and maintaining the Daily Sales Report (DSR) for every visited customer and company, and submitting it to the Branch Manager by end of day.
• Maintaining good relationships with the businesses and individuals from whom business is sourced.
• Visiting potential companies and institutions, finalising deals within the targeted turnaround time according to ADIB policy and procedure, and giving feedback to the Relationship Sales Supervisor.
• Ensuring full product knowledge and delivering prompt service to customers.
• Adhering to office timings, confidentiality norms and data protection requirements.
• Reviewing standard credit applications, checking the accuracy of documents such as cheques, bank statements, passports, Emirates IDs and salary certificates, and correcting errors before submission.
• Following the approval process and escalating delays to the Branch Manager or OSM; initiating cross-selling of other banking products when required.
• Executing Murabaha contracts, preparing files according to the checklist and forwarding card allocation requests within 24 hours of signing.
• Checking PF disbursements and notifying the Branch Manager or OSM of delays at the card centre.
• Escalating customer complaints to the supervisor level immediately and taking part in activities assigned by the line manager.

Required profile

• Broad knowledge of ADIB's PF and other retail banking group products and services.
• Good knowledge of UAE banking practices, regulations and risks, and thorough knowledge of Central Bank of UAE regulations.
• General awareness of local market competitors.

Required skills

• Fair knowledge of service standards and sales skills.
• Computer skills.