Digital Interaction Executive

About the role

Al Masaood is hiring a Digital Interaction Executive in Abu Dhabi. The role maximizes digital lead conversion by engaging online customers, qualifying inquiries and handing them over smoothly to the Sales Team. It aims to increase showroom visits, support sales conversions and improve customer engagement through digital channels.

Key responsibilities

• Respond to and manage digital leads from websites, social media, live chat and e-commerce platforms.
• Provide accurate information on products and services to prospective customers.
• Qualify and nurture leads before passing them to Sales Executives.
• Schedule showroom appointments and encourage customer visits.
• Maintain accurate records of all interactions in the CRM system.
• Follow up with leads to improve conversion rates and customer engagement.
• Share feedback on lead quality and customer trends with the Marketing Team.
• Collaborate with Marketing to optimize digital lead generation and response processes.

Required profile

• 1 to 2 years of experience in Customer Service, Sales Support or Call Center environments.
• Experience handling customer inquiries and lead management.
• Open to candidates from any industry; automotive experience is not required.
• Fluent in Arabic and English.

Required skills

• Familiarity with CRM and lead management systems preferred.
• Knowledge of live chat, website inquiries and digital customer engagement preferred.
• Strong communication and customer service skills.