Butler – Luxury Hotel

About the role

Join The Lana, a luxury hotel in Dubai, as a Butler delivering personalized, high‑end service to discerning guests. You will be the primary point of contact, ensuring every stay is memorable and exceeds expectations.

Key responsibilities

• Provide professional and personalized service to guests, ensuring a premium experience.
• Prepare and ready allocated guest rooms, handling special requests and coordinating with front office and food & beverage teams.
• Act as the primary point of contact for guests, assisting with arrangements, serving in‑room dining, and addressing any concerns promptly.

Required profile

• At least 1 year of experience in a similar role within a luxury 5‑star brand; certified Butler professional.
• Strong problem‑solving abilities, attention to detail, and adaptability in a fast‑changing environment.
• Excellent communication in English; additional Arabic language skills are a plus.

Required skills

• Knowledge of Property Management Systems (PMS), payroll and purchasing systems.
• Computer literacy.

What we offer

• Competitive salary package.
• World‑class development opportunities and access to an award‑winning learning academy.
• Complimentary stays with breakfast at sister Dorchester Collection hotels.
• 50% discount at bars and restaurants across the collection.
• Meals on duty, private medical and life insurance, and life insurance.
• Flight allowance every 24 months, shared company accommodation, transportation to/from work, and uniform with laundry service.