Call Center Agent - Community Management

About the role

Tafaseel BPO is hiring on behalf of a client for a Call Center Agent in community management, based in Dubai. The agent handles community or resident-related inquiries and ensures a high-quality experience for community members through prompt, courteous and knowledgeable service. Priority will be given to candidates currently on a sponsored visa.

Key responsibilities

• Respond to incoming calls, emails and other communication channels from residents or community members.
• Handle service requests, general inquiries and complaints professionally and on time.
• Log all interactions accurately using CRM or other ticketing systems.
• Provide accurate information about community policies, events and services.
• Escalate complex or unresolved issues to supervisors as needed.
• Coordinate with internal departments so that requests are followed up and resolved.
• Maintain a customer-focused approach while managing a high volume of interactions.

Required profile

• Previous experience in community management, real estate or residential services is strongly preferred.
• 1-3 years of experience in a call center or customer service role.
• Strong communication and interpersonal skills, and the ability to stay calm and efficient under pressure.
• High level of professionalism and attention to detail.
• Bilingual skills may be an advantage depending on the client's needs.

Required skills

• Familiarity with CRM systems and basic Microsoft Office tools.