Call Center Agent – Customer Service (Dubai/Abu Dhabi)

About the role

Furless Permanent is launching an in‑house call centre to support its permanent hair‑removal services. As a Call Center Agent you will be the first point of contact for customers, handling enquiries, bookings and after‑sales support across multiple channels.

Key responsibilities

• Answer inbound calls and make outbound calls to assist customers with inquiries, bookings and service requests.
• Communicate with customers via phone, email, Instagram, Facebook and WhatsApp.
• Provide accurate information about services, promotions and available appointments.
• Schedule and confirm client appointments to maximise branch availability.
• Follow up with clients to ensure satisfaction and resolve any concerns or complaints.
• Record all interactions and transactions in the CRM system.
• Coordinate with operational team members to ensure seamless service delivery.
• Achieve performance targets such as conversion rates, retention and service quality.

Required profile

• Fluent in English and Arabic, both spoken and written.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Previous call‑centre experience preferred; medical‑industry exposure a plus.
• Strong organisational skills and attention to detail.
• Flexible to work shifts, including weekends and public holidays.

Required skills

• Basic computer proficiency.
• Experience with CRM systems (e.g., HubSpot is a plus).
• Familiarity with call‑centre software (e.g., Ziwo is a plus).

What we offer

• Competitive salary with performance‑based commission.
• Visa sponsorship, health insurance and annual flight home allowance.
• Free treatments at Furless Permanent.
• Opportunities for career growth and development.