Client Manager - Sustainability Business, Middle East

About the role

Schneider Electric is looking for a Client Manager to own and grow its Sustainability Business client portfolio across the Middle East, based in Dubai. The role sits within SE Advisory Services, an international consultancy, and is split 70% client management and 30% techno-commercial: retaining and renewing recurring revenue, deepening executive relationships and winning new business.

Key responsibilities

• Retention and renewals: own the renewal outcome for all accounts, build renewal plans ahead of expiry, and work with the sales team to expand scope beyond simple re-contracting.
• Cross-sell and revenue growth: identify and convert opportunities across advisory, software, energy efficiency and climate risk/nature-based solutions, and manage commercial discussions end to end.
• Account strategy: map prospects, write a Helicopter Summary for each client, and run a rolling 12-month account plan for strategic growth clients.
• Executive relationships: act as the main advisor to C-suite decision-makers, run monthly meetings, QBRs and executive touchpoints, and own dispute and satisfaction management.
• Delivery interface: translate client needs to the delivery team, work with the Project Management team on SOW compliance and program health, and support risk and financial monitoring.
• Pre-sales and solutioning: lead proposals, tenders, RFIs and RFPs, shape techno-commercial solutions with delivery SMEs, and build a reusable library of proposal content.

Required profile

• Proven experience owning and growing enterprise client relationships, ideally from a consultancy, advisory firm or solutions business with a recurring-revenue model; internal Schneider Electric business unit experience is an advantage.
• Genuine sustainability background: decarbonization, ESG reporting, the energy transition and their commercial logic.
• Experience leading proposals, tenders and RFP responses, and a track record of retaining, renewing and expanding accounts with numbers to back it up.
• Willingness to travel across the Middle East; an existing network of Middle East clients, government entities and national champions is a plus.

Required skills

• Sustainability Business capability: sustainability strategy, decarbonization, ESG software (e.g. Resource Advisor), emissions management, mandatory reporting, energy efficiency and renewables.
• Structured account strategy: segmentation, prioritization, account planning and disciplined execution.
• Excellent written skills in proposal writing, scope definition and executive communication.
• Ability to coordinate delivery, PMO, legal, finance and global subject-matter experts.