Club General Manager

About the role

We are seeking a passionate Club General Manager to lead our fitness club, drive operational excellence, and enhance member experiences. The role combines strategic oversight of sales, retention, group exercise, and personal training with hands‑on management of daily club operations.

Key responsibilities

• Ensure compliance with the Club Operations manual and achieve high scores in quarterly Brand Standards Audits.
• Manage club maintenance, cleaning standards, and health & safety requirements.
• Coordinate with all departments to maximise member movement and utilisation of Fitness First tools such as Let’s Get You Started, Active 8, GX timetable, My Zone, and 6D.
• Drive member satisfaction by achieving targeted Member Survey Scores across all experience touchpoints.
• Lead recruitment, development, training and engagement of staff to meet individual and club targets.
• Analyse P&L statements, forecast quarterly and annually, and manage all revenue lines to meet budgeted growth.
• Own retention initiatives, handle member cancellations, and address member concerns through the Hey Manager process.

Required profile

• Proven leadership experience in a fitness or wellness environment.
• Strong customer focus with a track record of achieving business targets.
• Ability to develop high‑performing teams and drive revenue growth.
• Experience analysing financial statements and making forecasts.

Required skills

What we offer

• Opportunity to make a significant impact on member experience and club performance.
• Dynamic work environment with a focus on continuous improvement.