Customer Engineer - UAE National

About the role

NCR Atleos is looking for a Customer Engineer to deliver field-based technical support across an assigned territory in the UAE. The engineer installs, maintains and repairs customer equipment, mainly ATMs, kiosks, retail point-of-sale systems, PCs, workstations, printers and related peripherals, taking ownership of customer incidents from first response through resolution or escalation. The role suits an early-career technical professional who enjoys practical problem-solving, customer interaction and independent field work. It is part of NCR Atleos' Emiratisation programme and is open exclusively to UAE Nationals.

Key responsibilities

• Install, maintain and repair supported equipment across the territory, including ATMs, kiosks, retail POS systems, PCs, workstations, printers and peripherals.
• Diagnose technical issues, complete minor repairs, modular swaps and component replacements, and escalate complex incidents to the appropriate support team.
• Resolve customer incidents while meeting service levels and keeping customers informed of progress.
• Carry out preventative maintenance and site preparation, including equipment staging, cabling, installation support and basic testing.
• Build working relationships with customers, colleagues, the Control Tower, call centre teams and security escorts, representing NCR Atleos professionally.
• Maintain service records, customer asset data, parts inventory, expenses and activity reports, and safeguard tools, software, vehicles and documentation.
• Follow security and safety procedures when working on ATMs, at financial institutions and at other customer sites.

Required profile

• High school diploma or an ITE, polytechnic or equivalent technical qualification in electronics, communications engineering, IT or a related discipline.
• Up to one year of relevant experience in field service, retail EPOS installation or maintenance, PC hardware support, electronics or a related technical environment.
• Ability to work independently, manage priorities and deliver accurate work within agreed deadlines.
• Strong customer-service and interpersonal skills, and the ability to communicate with customers and internal teams.
• Ability to travel within the territory, safely lift and carry tools or parts up to 50 lbs (approx. 23 kg), and work a flexible schedule including rotating shifts, nights, weekends, overtime and on-call support.
• UAE citizenship, as this is an Emiratisation position.

Required skills

• Working knowledge of Windows operating systems, Microsoft Office and PC hardware, including desktops, peripherals and basic networking equipment.
• Strong mechanical and electrical aptitude, with good troubleshooting and problem-solving skills.
• Preferred: Associate degree or equivalent technical qualification; CompTIA A+ or equivalent hardware-support certification; CCNA or foundational networking knowledge; previous experience supporting NCR Atleos or similar ATM, kiosk, EPOS or self-service equipment.