IT Support Engineer

About the role

TAD Logistics Group is looking for an IT Support Engineer to maintain and support its IT infrastructure, networks, servers and business applications. The role covers troubleshooting technical issues, ensuring system reliability and security, and supporting daily IT operations. It is a full-time position based in JAFZA, Dubai, and applicants must currently reside in the UAE.

Key responsibilities

• Provide technical support for IT infrastructure, computer hardware, software and business applications.
• Manage and maintain LAN/WAN networks, Wi-Fi, VPNs, firewalls and network services.
• Administer Windows Server environments, Active Directory and Group Policy.
• Support Microsoft 365 services, backup solutions and disaster recovery procedures.
• Diagnose and resolve system, network and application issues while keeping accurate technical documentation.
• Assist with MS SQL Server database support and legacy Visual Basic 6.0 business applications.
• Monitor IT systems to ensure reliability, security and operational efficiency.

Required profile

• 3 to 4 years of hands-on experience in IT support, infrastructure management and technical troubleshooting.
• Diploma level qualification.
• Strong troubleshooting, communication, problem-solving and documentation skills.
• Must currently reside in the UAE.

Required skills

• Windows Server, Active Directory, Group Policy and Microsoft 365
• LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, VPNs and firewalls
• Microsoft SQL Server and legacy VB6 applications
• Backup solutions and disaster recovery processes