Customer Loyalty Representative – Human Support Role

About the role

We are looking for a Customer Loyalty Representative to provide empathetic, human‑focused support to Hello Chef customers throughout their journey. This role is not a call‑centre or sales position; it centres on helping customers when issues arise and ensuring they receive lasting value.

Key responsibilities

• Resolve customer issues accurately and empathetically, protecting trust and preventing churn.
• Engage customers who are uncertain or at risk, guiding them to successful early experiences.
• Identify recurring pain points and share insights with the team, acting as the voice of the customer.

Required profile

• Strong customer empathy and active listening.
• Clear written and spoken communication in English.
• Good judgment and problem‑solving in ambiguous situations.
• Ownership mindset with accountability.
• Calm execution under pressure.

Required skills

• Experience with Intercom.
• Familiarity with CRM systems.

What we offer

• Market‑competitive salary with bi‑annual performance reviews.
• 22 days annual leave, annual flight allowance and relocation support to Dubai.
• Premium medical coverage including mental health, dental and optical.
• 50 % Hello Chef discount and regular food tastings.
• Company‑provided transportation to and from DIP and National Industries Park.