Customer Service Executive

About the role

The Customer Service Executive is responsible for managing day‑to‑day customer interactions through calls, messages and email, ensuring accurate information, timely follow‑up and closure of enquiries. You will maintain reliable records, coordinate with internal teams and escalate risks to protect customer satisfaction.

Key responsibilities

• Own customer enquiries from receipt to closure using approved service channels and tracking systems.
• Maintain complete and accurate customer records, requests, commitments and follow‑ups.
• Coordinate with sales, operations, logistics and other stakeholders to resolve issues and prevent repeat contacts.
• Identify urgent or complex cases and escalate them through the correct process.
• Monitor open requests and ensure no enquiry remains unresolved.
• Capture recurring questions and process gaps to provide insights for improvement.

Required profile

• 1–3 years of experience in a customer‑facing role, preferably in a commercial environment.
• Strong spoken and written English with professional communication skills.
• Ability to manage multiple priorities, stay organized and follow through on commitments.
• Calm, constructive approach to handling complaints and pressure.

Required skills

• Email
• Spreadsheets
• Ticketing systems
• CRM (customer relationship) tools

What we offer

• Clear ownership of a customer‑facing role with practical learning opportunities.
• Exposure to systems and processes that support commercial service delivery.
• A collaborative environment that values professionalism, respectful communication and ideas for improving customer outcomes.