Electric Vehicle Service Advisor

About the role

Join Al-Futtaim Automotive’s BYD electric mobility division as an Electric Vehicle Service Advisor. You will be the primary point of contact for customers bringing their EVs in for service, guiding them through the after‑sales process and ensuring a seamless, trustworthy experience.

Key responsibilities

• Welcome customers and provide professional advice on EV maintenance, repairs, charging systems and service requirements.
• Create accurate service estimates and clearly explain repair recommendations.
• Build long‑term relationships to enhance customer retention and loyalty.
• Coordinate with EV technicians and workshop teams to ensure timely completion of repairs.
• Keep customers informed throughout the service process with regular updates.
• Promote additional services, accessories, charging solutions and maintenance packages.

Required profile

• Customer‑focused attitude with strong communication and interpersonal skills.
• Ability to build trust and maintain long‑term relationships.
• Attention to detail and commitment to delivering transparent service.

Required skills

• Knowledge of electric vehicle maintenance and repair procedures.
• Understanding of EV charging systems and related technologies.

What we offer

• Opportunity to work with a fast‑growing global electric vehicle brand.
• Dynamic, customer‑centric environment within Al‑Futtaim’s automotive division.
• Professional development in the emerging EV sector.