End User Support Specialist (Dubai)

About the role

Tech Mahindra is seeking an End User Support Specialist to join its Dubai team. You will be the first point of contact for employees, ensuring smooth operation of their desktop environment and related services.

Key responsibilities

• Manage end‑user support activities, including incident handling, service requests and escalation management.
• Maintain 100% SLA compliance and drive continuous improvement initiatives.
• Perform daily, weekly and monthly reviews and reporting of support metrics.
• Collaborate with cross‑functional IT teams to resolve issues promptly.

Required profile

• 3 to 6 years of experience in end‑user or desktop support.
• ITIL V4 Foundation certification (mandatory).
• Strong team player with a professional, proactive approach.

Required skills

• Windows 10
• Microsoft Office suite
• Basic LAN/WAN troubleshooting
• Wi‑Fi configuration
• Application software configuration
• VOIP phone support
• ITIL V4 Foundation

What we offer

• Competitive salary range of 7,000 – 9,000 AED per month.
• Visa sponsorship and medical insurance for the employee’s family.
• Opportunity to work in a global technology leader with a focus on sustainability.