Fashion Consultant - Tom Ford

About the role

Chalhoub Group, a luxury retailer in the Middle East with over 10 owned brands and more than 950 stores, is hiring a Fashion Consultant for its Tom Ford brand in Abu Dhabi. The consultant drives sales targets and guest experience, supports CRM and CX initiatives in-store, and contributes to business reviews.

Key responsibilities

• Achieve individual and collective sales targets while delivering an exceptional guest experience
• Support in-store CRM, CX and other customer and people initiatives
• Collect data on customer behaviour, top sellers and slow movers for business reviews
• Drive client relationships in an omni-channel approach and give pre-buying feedback on products
• Promote the MUSE loyalty programme and keep up to date with app offerings
• Ensure adherence to VM guidelines and SOPs, and that click-and-collect is done within SLAs
• Capture customer data according to marketing team requirements and support in-store marketing events
• Keep up with brand social media campaigns and drive sell-throughs in the store
• Provide input on what is working and what is not in the store

Required profile

• Prior experience in luxury retail
• Clienteling and client database management are mandatory
• Strong English communication skills; open to Russian and English communication

What we offer

• Learning and development opportunities and internal mobility
• Health care and child education contribution
• Remote and flexible working policies
• Exclusive employee discounts