F&B Attendant – Waiter/Waitress

About the role

As an F&B Attendant at Novotel World Trade Centre, you will greet and serve guests, take food and beverage orders, and ensure a smooth, friendly dining experience. The position blends front‑of‑house service with cash handling, inventory support and collaboration across hotel departments.

Key responsibilities

• Greet customers and take food & beverage orders, relaying them to kitchen or bar staff.
• Serve meals and drinks accurately and promptly.
• Maintain cleanliness and organization of dining and service areas.
• Set up dining rooms or banquet halls for events and assist with special promotions.
• Handle guest inquiries, complaints, and provide courteous resolutions.
• Process payments, manage cash handling and operate POS systems.
• Assist in inventory management and restocking of supplies.
• Participate in training programs, briefings and collaborate with kitchen, housekeeping and front‑desk teams.
• Uphold grooming standards and assist in training new team members.

Required profile

• High school diploma or equivalent.
• Previous experience in a restaurant or hospitality setting is preferred.
• Strong communication and customer service abilities.
• Ability to work in a fast‑paced environment under pressure.
• Basic knowledge of food and beverage menus.

Required skills

• Inventory Management
• Cash handling
• Basic culinary skills
• Operating POS systems