Guest Experience Agent (German Speaking)

About the role

The Guest Experience Agent is the front‑line host at voco Dubai The Palm, delivering the brand’s “Come on in” hospitality and ensuring a reliably different stay for every guest.

Key responsibilities

• Welcome guests, manage check‑in/check‑out, handle reservations and room key control using the PMS.
• Answer telephone calls within three rings, take and deliver guest messages, and coordinate mail or package deliveries.
• Maintain a calm reception atmosphere, resolve guest queries, and negotiate compromises when needed.
• Accurately record all transactions, close guest accounts at departure, and ensure proper filing of documents.

Required profile

• Minimum 1 year of front‑desk experience.
• Excellent written and verbal communication skills in English and German.
• Ability to work shifts, including weekends and public holidays.
• Physically able to stand for extended periods and work in a fast‑paced environment.

Required skills

• Proficiency with the Opera Property Management System.

What we offer

• Competitive salary and benefits package.
• Employee room discounts and career development opportunities.
• Inclusive work culture within the global IHG family.