Front Desk Agent

About the role

Join Grand Mercure Dubai City, a 5‑star Accor hotel, as a Front Desk Agent. You will be the first point of contact for guests, delivering professional and friendly service while handling check‑ins, check‑outs and daily transactions.

Key responsibilities

• Greet guests, check them in and settle accounts while adhering to service standards.
• Maintain accurate daily transaction records, handle cash, currency exchange and balance the float.
• Address guest requests, questions and concerns promptly and effectively.
• Promote a professional team environment and follow department policies and procedures.
• Perform any additional tasks assigned by management and uphold high standards of customer service.

Required profile

• Minimum 2 years of experience in a similar front‑desk role within the hotel industry.
• Excellent communication and interpersonal skills with a professional appearance.
• Strong organizational, multitasking and problem‑solving abilities.
• Ability to work efficiently in a fast‑paced environment.
• Basic computer proficiency and willingness to learn new systems.
• Reliable, dependable and team‑oriented mindset.