Front Office Associate

About the role

We are seeking a Front Office Associate to be the first point of contact for guests and visitors. The role requires a friendly, easy‑going personality combined with strong perception and discipline to ensure a welcoming and secure environment.

Key responsibilities

• Greet and welcome guests upon arrival.
• Direct visitors to the appropriate person or office.
• Answer, screen, and forward incoming phone calls.
• Maintain a tidy and presentable reception area with necessary stationery and materials.
• Provide accurate information in person, by phone, or via email.
• Receive, sort, and distribute daily mail and deliveries.
• Control access and maintain security logs, issuing visitor badges as needed.
• Order front‑office supplies and manage inventory.
• Perform check‑in and check‑out procedures.

Required profile

• Proven experience as a Receptionist or Front Office Associate in a hotel setting.
• Fluent Arabic is mandatory.
• Professional attitude, appearance, and solid written and verbal communication skills.
• Resourceful and proactive when issues arise.
• Excellent organizational, multitasking, and time‑management abilities.
• Customer‑service mindset.
• High‑school diploma; certification in Office Management is a plus.

Required skills

• Opera hotel management software.
• Operation of office equipment such as fax machines and printers.