Front Office Coordinator

About the role

The Front Office Coordinator supports the daily operations of the front desk at a luxury hotel, ensuring smooth administrative and financial processes while delivering high‑quality guest service.

Key responsibilities

• Coordinate and manage billing processes, including preparation and reconciliation of invoices.
• Track payments, process transactions, and resolve billing discrepancies.
• Assist with night audits and reconcile group billings, meal allocations, and checks.
• Maintain accurate financial and client records in line with company policies.
• Provide front desk support such as greeting visitors, answering phones, and managing appointments.
• Liaise with internal departments to ensure seamless front office operations.
• Support financial reporting and assist with audits or financial reviews as needed.

Required profile

• Proven experience in a front desk or accounting role, preferably within a luxury resort or hotel.
• Strong understanding of billing, invoicing, and general financial procedures.
• Excellent communication and interpersonal skills with a focus on exceptional guest service.
• Professional appearance and a customer‑first mindset.
• Flexibility to work varied shifts, including weekends.

Required skills

• Front office software systems (e.g., PMS, POS).
• Microsoft Office applications.

What we offer

• Competitive salary.
• Duty meals provided (breakfast, lunch, dinner, midnight meal and coffee breaks).
• Vacation tickets and other hotel benefits.
• Medical insurance.