General Manager – Mall

About the role

The General Manager – Mall will lead the strategic direction, operational efficiency, and profitability of the shopping malls under management. This senior role requires strong leadership, business acumen, and deep knowledge of retail and F&B operations to deliver exceptional guest experiences while driving revenue growth.

Key responsibilities

• Develop and implement strategic plans to achieve revenue growth, tenant satisfaction, and increased footfall.
• Oversee daily mall operations, including retail, F&B, entertainment, security, facilities management, and customer service.
• Lead, mentor, and manage a diverse team of senior managers and operational staff.
• Monitor financial performance, prepare budgets, and ensure cost‑effective operations.
• Establish and maintain strong relationships with tenants, investors, government authorities, and key stakeholders.
• Drive marketing, events, and promotional activities to enhance mall visibility and attract target audiences.
• Ensure compliance with UAE regulations, health, safety, and sustainability standards.
• Analyze market trends, competitor activities, and consumer behavior to identify opportunities for improvement and expansion.
• Implement advanced technology and innovation initiatives to improve operational efficiency and customer experience.

Required profile

• Bachelor’s degree in Business Administration, Retail Management, or related field; MBA preferred.
• 12–15 years of senior leadership experience in mall operations, preferably in the UAE/GCC.
• Proven track record of managing large‑scale shopping malls or retail complexes in the region.
• Strong financial management, business development, and strategic planning skills.
• Excellent leadership, communication, and stakeholder management abilities.
• Knowledge of UAE labour laws, retail regulations, and market trends.
• Ability to drive innovation, enhance guest experiences, and deliver measurable business results.

Required skills

• Strategic thinking and decision‑making.
• Leadership and team‑building capabilities.
• Strong negotiation and relationship management.
• Analytical and problem‑solving abilities.
• Customer‑centric mindset with focus on operational excellence.