Guest Experience Expert – Hotel Operations

About the role

The Guest Experience Expert ensures every guest enjoys a smooth, memorable stay at Four Points by Sheraton Bur Dubai. You will be the friendly face that guides visitors through check‑in, throughout their stay, and at checkout, delivering personalized service that reflects the brand’s hospitality standards.

Key responsibilities

• Provide a full range of guest services, from check‑in/out to handling special requests.
• Process operational needs, complete reports, and share local area highlights with guests.
• Assist with loading/unloading vehicles and transporting luggage to and from guest rooms or designated bell areas.
• Maintain a safe, clean work environment while adhering to company policies and confidentiality standards.
• Perform physical tasks such as standing, walking, lifting up to 50 lb unassisted (100 lb with assistance), and navigating stairs or service ramps.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience or professional licenses needed.

Required skills

• Physical stamina to stand, walk, and lift objects as described.
• Strong communication and customer‑service orientation.

What we offer

• Equal‑opportunity workplace that values diverse backgrounds.
• Supportive team environment within a global hospitality brand.