Guest Service Agent – Front Desk

About the role

The Guest Service Agent provides a warm, professional, and efficient experience to hotel guests from arrival to departure, handling check‑in/out, inquiries and coordination with other departments.

Key responsibilities

• Welcome and greet guests courteously, manage check‑in and check‑out procedures accurately.
• Verify guest information, handle payments, process room charges and refunds.
• Provide information on hotel facilities, services, policies and local attractions.
• Address guest inquiries, requests, complaints and feedback promptly.
• Coordinate with Housekeeping, Maintenance, Reservations, F&B and other departments to fulfil guest needs.
• Maintain accurate records in the Property Management System (PMS) and ensure confidentiality.
• Assist with luggage, transportation arrangements, wake‑up calls and other guest services.
• Monitor room status, prepare daily reports and support the front office during busy periods.

Required profile

• Diploma or degree in Hotel Management, Hospitality, Tourism or related field (preferred).
• Minimum 1–2 years experience as a Guest Service Agent, Front Desk Agent or similar role.
• Previous UAE or GCC hotel experience is an advantage.
• Good knowledge of English; additional languages are a plus.
• Professional appearance, positive attitude and ability to work shifts, weekends and public holidays.