Guest Services Officer

About the role

As a Guest Services Officer at Sofitel Dubai The Palm, you will be the first point of contact for our guests, delivering warm hospitality and ensuring a seamless stay from arrival to departure.

Key responsibilities

• Welcome guests, manage registration, and oversee smooth check‑in and check‑out processes.
• Verify guest preferences, assign rooms, and fulfill special requests.
• Handle guest inquiries, complaints, and billing matters with professionalism and accuracy.
• Process payments, resolve billing discrepancies, and maintain confidentiality of financial information.
• Manage reservations, modifications, cancellations, and keep the reservation system up‑to‑date.
• Provide concierge assistance, including transportation, restaurant bookings, spa appointments, and event tickets.
• Anticipate guest needs, arrange surprise amenities, and personalize service for special occasions.
• Collaborate with Sales, Housekeeping, Engineering, and F&B teams to resolve issues promptly.
• Maintain a clean, organized front‑desk area and perform administrative tasks such as filing and data entry.

Required profile

• Excellent communication skills and a courteous, professional demeanor.
• Ability to remain calm and efficient during peak periods.
• Strong attention to detail and a proactive approach to problem‑solving.
• Team‑player attitude with willingness to assist colleagues as needed.

Required skills