Hostess – Guest Reception and Reservation Management

About the role

We are looking for a friendly and professional Hostess to be the first point of contact for our guests in Dubai. You will create a welcoming atmosphere, manage reservations and seating, and support smooth front‑of‑house operations.

Key responsibilities

• Greet guests warmly, confirm reservations, and escort them to their tables while presenting menus.
• Maintain an organized seating chart and coordinate with service staff to optimise table turnover.
• Handle phone and online reservations, update the reservation system, and communicate wait times.
• Respond to guest inquiries, address concerns promptly, and ensure a high‑quality dining experience.
• Keep the reception and waiting areas clean, collaborate with servers and kitchen staff, and follow health, safety and hygiene protocols.

Required profile

• High school diploma or equivalent; hospitality or customer‑service experience preferred.
• Strong communication and interpersonal skills with a friendly, professional demeanor.
• Ability to multitask in a fast‑paced environment and work evenings, weekends and holidays.
• Knowledge of health, safety and hygiene standards in hospitality settings.

Required skills

• Proficiency in using reservation systems.
• Basic computer applications (e.g., email, word processing).