Institutional Client Account Manager EMEA

About the role

Franklin Templeton is seeking an Institutional Client Account Manager to support institutional investors across Europe, the Middle East and Africa. You will act as the primary day‑to‑day contact for a portfolio of institutional clients in the Middle East, ensuring high‑quality service and fostering long‑term relationships.

Key responsibilities

• Manage a portfolio of institutional clients across the Middle East, acting as a trusted service contact.
• Coordinate client enquiries through to resolution and support onboarding of new mandates and accounts.
• Lead and support client meetings in Arabic and English, oversee reporting, presentations and service materials.
• Maintain accurate client and mandate records, monitor service quality, risks and client feedback.
• Build strong internal partnerships, identify process improvement opportunities and support governance, audit and control activities.

Required profile

• Three to four years of experience in institutional client service.
• Experience supporting institutional client relationships and managing servicing activities.
• Willingness to travel when required and work in a hybrid model (four days onsite).

Required skills

• Fluency in Arabic and English.
• Understanding of Middle Eastern institutional clients and markets.