Junior Registration Officer

About the role

Canadian University Dubai is seeking a motivated, detail-oriented and service-focused Junior Registration Officer for its Admission and Registration Department. The role provides frontline student services, advises students on registration procedures, supports academic registration activities and contributes to the accuracy and integrity of student records. It also supports the University's transition to a new Student Information System through data validation, system testing and records verification.

Key responsibilities

• Provide frontline student assistance through the front desk and Service Desk, resolve service tickets and advise students on registration procedures, course selection and academic deadlines
• Refer complex registration cases to the appropriate academic department or Registration Manager
• Support semester registration, including course registration, add/drop requests and withdrawals, during peak enrolment periods
• Validate migrated student records, test registration and records functions and report data discrepancies during the move to the new SIS
• Process student service requests such as official letters, transcripts and incomplete grade requests, and maintain accurate, confidential student records
• Support graduation and degree audit processes, including document preparation, verification, archiving and course mapping
• Apply University policies on registration, assessment, grading and graduation, and coordinate with academic departments

Required profile

• Bachelor's degree from a recognised university; graduates of Canadian University Dubai are particularly encouraged to apply
• Fluency in Arabic and English, written and spoken, strongly preferred
• Fresh graduates and candidates with up to two years of experience in student services, university administration, registration, data management or customer service
• Previous experience in a university Registrar's Office or student services environment is an advantage

Required skills

• Good proficiency in Microsoft Office, particularly Excel
• Desirable: familiarity with Student Information Systems, student records management or data validation
• Advantageous: experience with data reporting tools such as Microsoft Excel and Power BI
• Ability to work accurately under pressure and manage competing priorities during registration periods