Key Account Development Manager – Leisure & Commercial Segments

About the role

The Key Account Development Manager will lead the creation of commercial propositions and strategic partnerships across Emirates' key leisure and commercial travel segments. Reporting to the Global Sales team, you will drive segment growth, strengthen partner relationships, and deliver business‑development initiatives that enhance Emirates' position in the global travel ecosystem.

Key responsibilities

• Develop and execute short‑, medium‑ and long‑term strategies for segments such as student, humanitarian, sports, medical and academic travel.
• Lead a high‑performing team to identify market opportunities, create differentiated value propositions and expand Emirates' presence across specialised distribution channels.
• Build and maintain strategic relationships with global partners, specialised travel agents, travel management companies and industry bodies.
• Design innovative products, commercial frameworks and partnership models that generate sustainable revenue growth.
• Drive cross‑functional collaboration with Commercial, Revenue Optimisation, Skywards, Digital, Product, Marketing and regional teams.
• Champion change‑management initiatives, guiding stakeholders through evolving commercial priorities and transformational projects.
• Establish performance measures and governance frameworks to assess segment performance, partner engagement and return on investment.

Required profile

• Degree or Honours (12+3 or equivalent qualification).
• Minimum 8 + years of experience in commercial, sales or related business functions, preferably within the airline industry.
• Proven people, team‑management and leadership skills in a multicultural environment.
• Strong communication, negotiation and influencing abilities.
• Experience in cross‑functional project management and systems implementation.
• Systematic, logical problem‑solving approach and ability to adapt quickly to a fast‑changing IT environment.

What we offer

• Attractive tax‑free salary in AED.
• Travel benefits including discounts on flights and hotel stays worldwide.