Key Account Manager – Personal Health E‑Commerce

About the role

The Key Account Manager (Personal Health) – E‑Commerce will own end‑to‑end e‑commerce account management for assigned online retailers, marketplaces and digital partners across GCC countries. You will drive sales growth, develop commercial plans and execute digital‑focused initiatives while collaborating with cross‑functional teams.

Key responsibilities

• Manage e‑commerce accounts for online retailers, marketplaces and digital partners in GCC.
• Forecast online sales, create customer‑tailored commercial plans and launch digital sales initiatives.
• Build and maintain strong relationships with key e‑commerce players and develop strategic online account plans.
• Identify growth opportunities such as assortment optimisation, visibility enhancements, upsell/cross‑sell and new digital activations.
• Ensure excellence in digital execution, including content quality, search visibility, online campaigns and conversion optimisation.
• Collaborate with Marketing, Pricing, Finance, Supply Chain and other functions to deliver aligned online initiatives.
• Monitor and analyse performance metrics (traffic, conversion, share of search, availability, content compliance) to support data‑driven decisions.
• Manage and develop distributors involved in e‑commerce operations within GCC markets.
• Contribute to continuous improvement of the online channel strategy, tools and processes.

Required profile

• Approximately 10 years of sales/account‑management experience with strong e‑commerce exposure, preferably in FMCG or Consumer Electronics.
• Proven experience managing e‑commerce accounts (marketplaces, pure players, omnichannel retailers) in GCC countries.
• Mandatory distributor‑management experience in GCC markets.
• Strong digital commercial understanding, including online retail media, content management, digital shelf performance and e‑commerce analytics.
• Excellent communication, high ownership and strong stakeholder‑management skills.
• Bachelor’s degree.
• Fluency in English and Arabic.
• Willingness and ability to travel as required.

Required skills

What we offer

• A career at Philips includes a wide range of benefits; details are provided by the recruiter for the relevant region.