On-site Repair Technician – IT Equipment

About the role

The Repair Technician will work on‑site in Dubai, diagnosing and fixing IT equipment such as laptops, printers, copiers, mobile devices and related hardware. This contract position supports internal teams and service partners to ensure rapid, high‑quality repairs and customer satisfaction.

Key responsibilities

• Diagnose and troubleshoot issues on a range of IT hardware and appliances.
• Perform repairs, replace faulty components and carry out preventive maintenance.
• Document all work performed and update service records accurately.
• Coordinate with the warehouse or parts team to obtain required spares.
• Follow company procedures, safety standards and timelines.
• Interact with internal teams and service partners to support timely issue resolution.

Required profile

• Strong appliance repair and equipment maintenance experience with IT hardware.
• Proficient troubleshooting abilities and a focus on customer satisfaction.
• Effective communication for clear reporting and coordination.
• Basic understanding of laptops, printers, copiers, servers and storage systems.
• Ability to read and follow technical manuals, schematics and service documentation.
• Relevant technical diploma or certification preferred.
• Previous experience in an IT or electronics service‑center or field‑support environment.
• Attention to detail, adherence to safety standards and ability to work independently on‑site.

Required skills

• Appliance repair
• Equipment maintenance
• Troubleshooting
• Reading technical manuals and schematics