Operations Systems Specialist - Departure Control Systems

About the role

Etihad Airways is looking for an experienced Operations Systems Specialist to lead the optimisation and delivery of airport operational systems, focusing on the Departure Control System (DCS). You will act as the bridge between Airport Operations, IT, vendors and business stakeholders, translating operational needs into technology solutions that improve efficiency, compliance and the passenger experience.

Key responsibilities

• Serve as the subject‑matter expert for the DCS, providing functional expertise and support across the airport.
• Own and maintain DCS configurations to meet operational, commercial and regulatory requirements.
• Lead cross‑functional projects and system enhancements, ensuring successful delivery and adoption.
• Support deployment of DCS solutions at new airports, ensuring operational readiness.
• Manage testing, validation, documentation and change activities linked to system releases.
• Drive continuous improvement of airport processes, system capabilities and customer experience.

Required profile

• Minimum 5 years’ operational experience in airline or ground handling operations.
• On‑the‑job DCS training and subject‑matter expertise in departure control or reservations systems.
• Strong analytical and problem‑solving abilities.
• Capability to manage system configurations and deployments.
• High school diploma or higher.
• Working understanding of system integration with airline operational workflows.