Product Specialist – BYD (Mall of the Emirates)

About the role

Join BYD’s retail team at Mall of the Emirates and become the human bridge between cutting‑edge electric‑vehicle technology and first‑time customers. You will turn curiosity into understanding, guide visitors through their inaugural EV journey, and embody BYD’s vision of a cleaner, smarter future.

Key responsibilities

• Create memorable, high‑impact customer experiences from the first greeting to post‑sale support.
• Conduct tech walkthroughs, immersive test drives, and provide ownership insights.
• Drive sales through storytelling, proactive engagement, and disciplined CRM pipeline management.
• Curate in‑store and pop‑up environments to reflect BYD’s luxury‑tech brand DNA.
• Maintain deep product knowledge and translate it into clear customer education.
• Collaborate with marketing, operations, and after‑sales teams to ensure a seamless, friction‑less journey.
• Support key events, activations, and handovers, ensuring every touchpoint feels premium.

Required profile

• Proactive, customer‑obsessed mindset; adaptable, self‑driven, ethical.
• Strong communication and interpersonal skills with fluency in English.
• Proven sales or CX experience (ideally 2+ years in mid‑luxury retail, hospitality or F&B).
• Confidence presenting and guiding customers through high‑consideration purchases.
• Tech‑savvy and comfortable using digital tools.

Required skills

• CRM
• Microsoft Office