Relationship Manager – Mashreq Gold

About the role

Provide a portfolio of high‑net‑worth clients with personalized service to develop close relationships and maximise profitable contribution for both client and bank. Enhance Mashreq Gold balance‑sheet sales, promote cross‑selling of bank products and source new business through referrals, marketing activities and personal contacts. Ensure clients are fully aware of all financial services offered by the bank and achieve set financial targets.

Key responsibilities

• Optimize the value of the client base by delivering Mashreq Gold products and services.
• Communicate with HNW clients to identify their financial needs.
• Achieve revenue, sales and portfolio growth targets across a range of products and services.
• Maximise profitability from the Gold segment while countering competition.
• Acquire new‑to‑bank HNW clients.
• Maintain a superior customer service experience, proactively addressing issues.
• Safeguard the bank from potential loss, AML fraud and ensure ethical behaviour.
• Enhance market profile and awareness while minimising customer attrition.

Required profile

• University graduate with strong selling and financial markets knowledge.
• Minimum 5‑6 years experience in a similar role at another bank or financial services firm in the UAE.
• Strong interpersonal skills, cultural sensitivity and networking ability.
• Excellent communication and negotiation skills.
• Extrovert/amiable personality.
• CISI certification.