Retention & Sales Team Lead

About the role

As the Retention & Sales Team Lead, you will guide a dedicated retention team to achieve seller retention and auction revenue targets for Bayut & dubizzle, a leading online marketplace in the UAE.

Key responsibilities

• Develop and execute operational plans to meet monthly retention goals.
• Monitor seller churn trends, identify root causes, and recommend corrective actions.
• Communicate performance insights to senior management and team members.
• Provide coaching on retention techniques, objection handling, and value proposition.
• Conduct regular one‑to‑one meetings to track individual targets.
• Manage workflow, call allocation, and work schedules for the retention team.
• Handle employee complaints and ensure a professional work environment.

Required profile

• University graduate.
• 2‑3 years experience in a call‑center or sales environment, preferably in retention, collections or sales.
• 1‑2 years experience leading a team in a similar function.
• Strong written and verbal communication skills in Arabic and English.

Required skills

• Basic computer literacy.
• Familiarity with CRM and reporting tools for tracking retention performance.
• Understanding of call‑center operations, performance metrics, and seller retention strategies.