Sales Coordinator – Paper and Board Trading

About the role

A paper and board trading company in Abu Dhabi is looking for a highly organized and proactive Sales Coordinator. The role covers customer orders, coordination with suppliers and logistics partners, trade documentation and international shipments. It requires excellent communication in Arabic and English, strong attention to detail and the ability to work in a fast-paced environment.

Key responsibilities

• Process customer orders for paper and board products from order confirmation through delivery.
• Prepare sales contracts, proforma invoices, commercial invoices and other sales documentation.
• Respond to customer inquiries, manage correspondence and handle customer complaints.
• Coordinate communication between customers and paper mills or manufacturers, giving regular updates on order status and delivery schedules.
• Prepare and manage export/import documents such as packing lists, bills of lading, certificates of origin and vessel certificates.
• Arrange shipments with freight forwarders and logistics providers and dispatch product samples to customers.
• Support the Director with quotations, offers and supplier inquiries.
• Maintain accurate filing systems and records, and follow up on outstanding customer payments.
• Take part in international exhibitions and trade events and assist with other administrative tasks.

Required profile

• Fluency in Arabic and English, written and spoken.
• Previous experience in customer service, order processing, sales support or a similar role.
• Strong organization, multitasking and attention to detail; able to work independently and adapt to new challenges.
• Good communication and interpersonal skills, and ability to follow instructions within a team.

Required skills

• Microsoft Office (Excel, Word, Outlook, PowerPoint)
• SAP software