Senior Analyst – Operation Business Systems (Contractual)

About the role

Dubai Airports is expanding its technology and infrastructure team and seeks a Senior Analyst to lead the design, implementation and integration of operational systems that ensure safe, efficient and seamless airport operations.

Key responsibilities

• Lead design, implementation and integration of airport operational systems.
• Ensure high availability, reliability and performance of critical 24/7 systems.
• Drive strategic technology roadmaps aligned with airport growth and capacity.
• Enable real‑time situational awareness by integrating terminal, airside, baggage, security and flight operations.
• Champion adoption of AI, machine learning and predictive analytics to improve decision‑making and passenger flow.
• Oversee system lifecycle management including upgrades, migrations, cybersecurity alignment and compliance.
• Establish and maintain SOPs, incident response models and business continuity plans.
• Partner with operational teams and senior stakeholders to deliver measurable business outcomes.

Required profile

• Extensive experience leading mission‑critical airport operational systems across terminals, airfield and baggage operations.
• Strong technical depth in multi‑vendor environments and system integration.
• Proven leadership delivering large‑scale aviation technology implementations in live 24/7 environments.
• Hands‑on experience driving digital transformation with AI/ML solutions, automation and data‑driven decision support.
• Deep understanding of passenger experience optimization, self‑service and biometric technologies.
• Solid grounding in aviation standards and compliance frameworks (IATA, ICAO, ACI, ITIL).

Required skills

• AI
• Machine Learning
• Predictive Analytics
• Cybersecurity
• System Integration
• ITIL
• IATA standards
• ICAO standards
• ACI standards