Senior Associate Community Management - Tilal Al Ghaf

About the role

Community Management oversees daily operations, financial and commercial performance, health, safety, sustainability, customer experience, and stakeholder coordination to ensure high service standards for community owners and residents. The role supports operational and administrative activities, delivers proactive facilities and HSE management, and drives operational excellence to enhance customer trust, satisfaction, happiness, and overall community experience.

Key responsibilities

• Oversee daily community operations and facilities management service providers.
• Support development of policies, procedures, KPIs, and ensure regulatory compliance.
• Conduct site inspections and audits to maintain safety and operational standards.
• Manage customer complaints and coordinate resolutions with stakeholders.
• Handle administrative tasks including reports, presentations, procurement, and service evaluations.
• Support community events, campaigns, and engagement initiatives.
• Liaise with owners’ committees, enforce community rules, and ensure regulatory compliance.
• Assist with budgets, service fee collections, project coordination, and operational transitions.

Required profile

• Bachelor’s degree in Business, Real Estate, Project Management, Facilities Management, or related field.
• M100 Essentials of Community Management Certification.
• Minimum 3 years experience in real estate or related service industries.
• Knowledge of community management principles and operations.
• Understanding of facilities management and customer service practices.

What we offer

• Work in a friendly environment with positive vibes.
• Join a diverse team of over 45,000 colleagues guided by the Leadership Model.