Senior Project Manager - PMO & Portfolio

About the role

Masarra DMC, part of Miral Destinations, is looking for an experienced Senior Project Manager to lead the governance, business analysis, planning, coordination and delivery of strategic, technology and operational initiatives. Reporting to the D&T Business Partner Director, the role supports the management of the project portfolio through demand intake, prioritisation, portfolio reporting, budget and capacity tracking and governance. It works closely with business stakeholders, technology teams, vendors and project sponsors.

Key responsibilities

• Set up and maintain project governance standards, processes, templates and PMO tools, and manage demand intake, assessment and prioritisation by business value, strategic alignment, cost, capacity, dependencies and risk.
• Keep portfolio visibility on status, milestones, budgets, resources, risks and dependencies, and track budget, forecast, resource and capacity.
• Coordinate project reviews, portfolio reviews, steering committees and escalations, and prepare dashboards and management reports for leadership.
• Gather, analyse and document business and functional requirements, run stakeholder workshops, build process maps, gap analyses, user stories and acceptance criteria, and maintain requirements traceability.
• Coordinate User Acceptance Testing, including test scenarios, defect resolution and sign-off, and identify process improvements.
• Lead projects through initiation, implementation, cutover and closure, defining scope, plans, milestones, budgets and deliverables.
• Manage risks, issues, change requests and vendor performance, and coordinate cross-functional teams and external vendors.
• Monitor delivery against scope, schedule, budget, quality and KPIs, report project health to leadership, and manage stakeholder expectations.

Required profile

• Bachelor's degree in project management, Business Administration or a related field.
• At least seven years' experience managing projects or programmes in complex, multi-stakeholder environments, with proven experience leading cross-functional teams and managing project budgets.
• Experience establishing or improving PMO functions, and in business requirements gathering, process mapping, gap analysis, stakeholder workshops and UAT.
• Previous experience in tourism, hospitality, destination management or a related sector.
• Desirable: Master's degree, and PMP, PRINCE2 or Agile certification.

Required skills

• Strong project and programme management, PMO governance and portfolio management knowledge.
• Planning, budgeting, RAID management, change control, vendor management and stakeholder engagement.
• Proficiency in Microsoft Office, Visio and project or portfolio management tools.
• Good understanding of Waterfall, Agile and hybrid delivery approaches.