Service Administrator

About the role

The Service Administrator ensures accurate and efficient processing of field service and workshop jobs, including invoicing and documentation, while updating WIP and revenue forecasts, maintaining ISO compliance and handling administrative tasks and employee matters. The role supports Department Managers and covers office administration, employee administration, procurement and logistics support.

Key responsibilities

• Provide administrative support to Department Managers and keep office systems organised, with proper filing and storage of employee records, documents and correspondence.
• Follow up on employee matters such as onboarding and offboarding with HR, Purchasing and tailoring companies.
• Process LPRs, Purchase Orders and payment requests through SAP, and prepare and issue customer invoices accurately and on time.
• Manage gate passes, shipment and logistics support, and prepare and submit departmental reports.
• Maintain supplier and customer contact databases, and reconcile expense claims and petty cash.
• Monitor outstanding payments, including supplier invoices and employee claims.
• Coordinate staff travel, accommodation, hotel reservations, flights, visas and insurance.
• Support the implementation of Quality, Environmental, Health and Safety (QEHS) policies and comply with Health and Safety responsibilities.

Required profile

• Bachelor's degree in business administration, engineering or a related field, often preferred.
• Minimum 2-4 years of experience in service administration, customer service or a related role.
• Aftersales administration experience in an engineering or automotive company; power generation or technical service administration experience is beneficial.
• Strong English; Arabic preferred.

Required skills

• SAP and Microsoft Office Suite
• Service management software
• Ability to manage multiple tasks, keep accurate records and ensure compliance
• Strong analytical and communication skills