Service Advisor – Customer‑Facing Automotive Role

About the role

We are looking for a Service Advisor to be the face of Al Nabooda Automobiles, delivering exceptional customer service and acting as the bridge between customers and the workshop. You will guide customers through their vehicle service experience, provide clear explanations, and ensure satisfaction.

Key responsibilities

• Welcome customers, capture vehicle history, and present accurate time and cost estimates.
• Coordinate with workshop team leaders to open and manage job cards (standard and warranty).
• Communicate any additional work required, explaining safety, cost, and time implications.
• Invoice accurately, explain charges and warranty information, and address any concerns or complaints.
• Upsell additional services and products to increase service centre profitability.
• Maintain an up‑to‑date customer database for recalls and marketing campaigns.

Required profile

• Customer‑focused professional with strong relationship‑building abilities.
• Experience in a fast‑paced automotive environment, providing top‑notch service.
• Excellent communication skills and ability to handle complaints diplomatically.
• Commitment to continuous professional development and staying current with new vehicle models.

Required skills

• Vehicle fault diagnosis

What we offer

• Opportunity to work with premium brands such as Audi, Porsche and Volkswagen.
• State‑of‑the‑art service facilities across Dubai, Sharjah and Fujairah.
• Professional development and training on new products.