Service Advisor – EV After‑sales

About the role

Join BYD and Al‑Futtaim Electric Mobility as an EV Service Advisor, the front‑line representative for one of the world’s fastest‑growing electric vehicle brands. You will guide customers through their service journey, delivering expert advice, transparent communication and a seamless after‑sales experience.

Key responsibilities

• Welcome customers, provide professional advice on EV maintenance, repairs, charging systems and service requirements.
• Create service estimates, explain repair recommendations clearly and coordinate with technicians to ensure timely completion.
• Keep customers informed throughout the service process and deliver vehicles on time with a full explanation of work performed.
• Promote additional services, accessories, charging solutions and maintenance packages to enhance revenue and loyalty.

Required profile

• Diploma or Bachelor’s degree in Automotive, Mechanical Engineering, Business or related field.
• 2–3 years experience as a Service Advisor or in a customer‑facing after‑sales role within the automotive industry.
• Experience with EV or hybrid brands is highly preferred.
• Strong customer‑handling and relationship‑building skills, excellent English communication; Arabic is an advantage.

Required skills

• Basic understanding of EV technology and charging systems.
• Working knowledge of MS Office; SAP experience is an advantage.

What we offer

• Opportunity to work with a globally leading EV brand in a future‑focused industry.
• Continuous learning, career growth and long‑term prospects within Al‑Futtaim Automotive.
• Attractive salary, benefits and a supportive work environment.