Service Advisor – EV After‑sales Specialist

About the role

Join BYD and Al‑Futtaim Electric Mobility as an EV Service Advisor, the front‑line face of one of the world’s fastest‑growing electric vehicle brands. You will guide customers through their service journey, delivering expert advice and a seamless after‑sales experience.

Key responsibilities

• Welcome customers, provide professional advice on EV maintenance, repairs, charging systems and service requirements.
• Create service estimates, explain repair recommendations and coordinate with technicians to ensure timely completion.
• Keep customers informed throughout the service process and deliver vehicles on time with clear explanations of work performed.
• Promote additional services, accessories, charging solutions and maintenance packages where appropriate.

Required profile

• Diploma or Bachelor’s degree in Automotive, Mechanical Engineering, Business or related field.
• 2–3 years experience as a Service Advisor or in a customer‑facing after‑sales role within the automotive industry.
• Strong customer service and relationship‑building skills; excellent English communication, Arabic a plus.

Required skills

• Basic understanding of EV technology and charging systems.
• Working knowledge of MS Office; SAP experience is an advantage.

What we offer

• Opportunity to work with a leading global EV brand.
• Continuous learning and career growth in the electric mobility sector.
• Attractive salary, benefits and long‑term career prospects.