Service Sales Specialist

About the role

KONE is looking for a proactive, customer‑focused Service Sales Specialist to manage maintenance customers via phone, ensure timely issue resolution, and support the wider sales organisation through lead generation and qualification.

Key responsibilities

• Drive outbound and inbound telesales activities with core customers.
• Convert maintenance contracts, renegotiate renewals, and promote digital services and repair campaigns.
• Build strong customer relationships and proactively generate leads for the wider sales team.
• Prevent cancellations and manage expiring or suspended contracts.
• Handle customer queries and complaints in close coordination with internal teams.
• Support collections in partnership with Finance.
• Qualify leads and schedule site visits for field sales teams.
• Capture market and competitor insights.
• Maintain accurate CRM data and monitor customer satisfaction levels.
• Coordinate with technicians and supervisors on technical matters and commercial opportunities.

Required profile

• Bachelor’s degree in a relevant field.
• Minimum two years of inside sales experience with a solid understanding of contractual and financial terms.
• Proven ability to analyse customer needs and identify business opportunities.
• Excellent communication, presentation, and negotiation skills in English (Arabic is an advantage).
• Prior experience in the UAE market is preferred.

Required skills