Travel Desk Agent

About the role

We are seeking a professional, customer‑focused Travel Desk Agent to represent BenoBeno at one of our prestigious hotel partners. You will be the first point of contact for guests, helping them discover and book luxury travel experiences that match their preferences.

Key responsibilities

• Welcome hotel guests and provide courteous, professional assistance.
• Promote and sell BenoBeno’s premium services, including luxury yacht charters, water‑sports, car rentals, desert safaris, airport transfers, tours, excursions, and VIP concierge services.
• Understand guest preferences and recommend personalized experiences.
• Handle bookings, reservations, and payment processing with accuracy.
• Coordinate with BenoBeno’s operations team to ensure seamless service delivery.
• Maintain strong relationships with guests while upholding the highest hospitality standards.
• Achieve individual sales targets and contribute to overall business growth.
• Keep accurate records of bookings, inquiries, and daily sales activities.
• Ensure the travel desk is well‑presented and reflects BenoBeno’s premium brand image.

Required profile

• Minimum 2 years of experience in travel, tourism, hospitality, concierge, or hotel guest services.
• Previous experience in a hotel travel desk, concierge desk, DMC, or travel agency is highly preferred.
• Excellent communication and interpersonal skills with a strong sales mindset.
• Fluent in English; additional languages (Arabic, Russian, French, German, Chinese, Spanish) are an advantage.
• Professional appearance suitable for a luxury hotel environment.
• Flexibility to work shifts, including weekends and public holidays.
• Knowledge of Dubai’s attractions, tours, and tourism offerings is preferred.

Required skills

• Proficiency in Microsoft Office.
• Experience with online booking systems.