Call Centre Agent – 6 Months Contract

About the role

We are looking for a motivated Call Centre Agent to join our team on a six‑month contract. You will be the first point of contact for customers, providing assistance through multiple communication channels and ensuring a positive experience.

Key responsibilities

• Handle customer queries and complaints via phone, live chat, WhatsApp and email.
• Address inquiries, concerns and complaints with empathy and accuracy.
• Maintain high levels of customer satisfaction through professional support.
• Follow up with customers to confirm resolution of issues.
• Accurately document interactions, feedback and complaints.
• Provide correct information about products, services and promotions.

Required profile

• Strong communication skills with the ability to listen and respond empathetically.
• Attention to detail and accuracy in documentation.
• Ability to work independently and manage time effectively.
• Customer‑focused mindset with a commitment to resolving issues.

Required skills

What we offer

• Fixed‑term contract for six months.
• Opportunity to develop customer service expertise across multiple channels.