Contact Center Agent – Arabic & English Speaker
TalentOne · Al-Aïn
Job description
About the role
We are seeking a customer‑focused professional fluent in Arabic and English to deliver service across voice and digital channels.
Key responsibilities
- Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
- Book, amend, cancel, and follow up on appointments.
- Provide service information, resolve inquiries, and escalate issues as needed.
- Maintain CRM records while protecting confidentiality.
- Meet quality, attendance, productivity, handling time, and customer satisfaction targets.
Required profile
- Fluency in spoken and written Arabic and English (mandatory).
- High school diploma required; bachelor’s degree preferred.
- At least one year of customer service or contact‑center experience preferred.
- Strong communication, listening, typing, computer, and problem‑solving skills.
- Ability to manage situations professionally and work under pressure.
- Healthcare or hospitality experience preferred; multichannel support experience advantageous.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United Arab Emirates.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 8 hours ago
Expires 1 month from now
11 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
TalentOne
Al-Aïn
Related job offers
-
Client Engagement Agent - Emirati
Mediclinic Middle East Al-Aïn -
Team Leader Customer Support
Transguard Workforce Solutions Doubaï -
Dispatcher / Call Taker / Call Centre Operative
ART Ambulance Services Doubaï -
Customer Service Representative – Remote
PULSE Ajman -
Call Center Agent – Arabic Speaker
TASC Outsourcing Doubaï