Assistant Manager – Front Office (Luxury Hotel)

About the role

Jumeirah Burj Al Arab is seeking an Assistant Manager to support its Front Office team. This position plays a pivotal role in delivering the iconic Arabian hospitality experience to VIP guests and ensuring seamless daily operations in the hotel’s lobby and reception areas.

Key responsibilities

• Manage VIP arrivals, coordinate preferences with relevant departments, and maintain accurate guest profiles.
• Organise delivery of VIP amenities and perform quality checks on long‑stay guest amenities.
• Collaborate with Reservations to process guest preference forms and update arrival checklists.
• Prepare welcome folders, cards, scented towels and welcome drinks for all arriving guests.
• Supervise lobby greeters and the Guest Relations team, ensuring constant presence in the lobby.
• Arrange and oversee guest cocktail events, communicating attendance estimates to supporting departments.

Required profile

• Minimum 5 years of experience in a similar role within international luxury hospitality.
• Fluency in English; additional language knowledge is a plus.
• Bachelor’s degree in Hospitality, Business or a related field.
• Proven ability to lead, motivate and develop a multicultural team in a fast‑paced environment.

Required skills

What we offer

• Supportive and inclusive work environment.
• Learning & Development programmes with clear career pathways.
• Opportunities for internal mobility across Jumeirah’s global network.
• Colleague discounts on food, beverage and hotel stays worldwide.
• Comprehensive healthcare, life insurance and paid annual leave.