At Your Service Agent
AccorHotel · Dubai
Job description
About the role
The At Your Service Agent is the primary point of contact for guest communications at Grand Mercure Business Bay, combining front‑desk, reception, telephone operator and guest‑relations duties in a 24/7 environment.
Key responsibilities
- Execute daily arrival and departure functions, manage registrations, verify reservations and assign rooms.
- Handle guest accounts, process payments, cash and credit transactions, and ensure accurate financial documentation.
- Maintain room‑key control, coordinate with housekeeping for room turnover and luggage delivery.
- Operate the hotel telephone switchboard, process wake‑up calls, relay messages and manage emergency calls.
- Provide accurate information about hotel facilities, local attractions and assist with dining, transportation and loyalty program enrollment.
- Document guest feedback, complaints and follow‑up actions in the PMS, and support upselling of rooms and services.
Required skills
- Proficiency with Opera PMS.
- Experience using Messagebox communication system.
- Operation of Alcatel telephone switchboard.
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Published 4 hours ago
Expires 1 month from now
13 views · 0 interested
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AccorHotel
Dubai