EAP Counsellor (Fixed Term Contract)

About the role

We are looking for qualified EAP Counsellors / Clinical Psychologists to deliver virtual and face‑to‑face mental health services to working adults across the United Arab Emirates. The role involves providing solution‑focused brief therapies, structured counselling and work‑life support on a 24/7 hotline and through scheduled sessions.

Key responsibilities

• Respond to 24/7 EAP hotline calls, assess mental health, and arrange referrals or follow‑up sessions as needed.
• Deliver first‑serve, single‑session or short‑term therapy, offering guidance, coping strategies and stress‑management techniques.
• Handle appointment requests for telephonic, video or face‑to‑face counselling within stipulated timelines.
• Document client information, case notes and treatment plans within 24 hours on the designated web portal.
• Maintain confidentiality and adhere to professional ethical standards.

Required profile

• UAE citizenship or valid work visa, based in the UAE.
• Master’s degree in Counselling, Psychology or Clinical Psychology.
• Minimum two years post‑qualification clinical or EAP counselling experience.
• Valid professional licence from a UAE health authority (CDA, DHA, DOH, DCD, MOHAP).
• Fluent in Arabic and English, both written and spoken.
• Willingness to work up to 40 hours per week on shift patterns.
• Own medical malpractice or professional indemnity insurance is an advantage.

What we offer

• 12‑month fixed‑term contract with possibility of renewal.
• Flexible work location with required equipment (mobile, laptop, Wi‑Fi).
• Face‑to‑face sessions at client offices or Solace Asia’s Dubai office when needed.
• Monthly service fee based on the number of recorded sessions.