F&B Captain – Luxury Residential Hospitality

About the role

We are seeking an experienced F&B Captain to lead service on the floor of InterContinental Residences Dubai Business Bay. The role combines hands‑on supervision, guest engagement and coordination with the kitchen to deliver luxury dining experiences for residential guests.

Key responsibilities

• Supervise and support F&B team during service, allocating sections and responsibilities.
• Conduct pre‑shift briefings, monitor service pace and provide real‑time coaching.
• Welcome guests, recognize VIPs, anticipate needs and handle guest concerns with empathy.
• Ensure tables, mise en place and service areas are correctly prepared and maintained.
• Communicate guest preferences to kitchen, coordinate with front office and other departments.
• Maintain food safety, hygiene and HACCP procedures, and follow POS and cash‑handling policies.
• Support training of new colleagues and assist with events, residential activities and VIP arrivals.

Required profile

• Enjoys looking after people and delivering personalised service.
• Confident leader who can guide the team from the floor.
• Calm and professional during busy service periods.
• Strong attention to detail and ability to anticipate guest needs.
• Clear communicator who enjoys coaching colleagues.

Required skills

• POS Systems
• Food and Beverage Service